Project 17: Total Quality and Leadership in Provision of IT Training and Services

ITEM DETAILED DESCRIPTION
Introduction The IT Section in the Centre was established in March 2001 to provide basic training services in the field of IT to Corporate and fresh school leavers.  This was done as an income generating activity to the Centre. Due to it’s demonstration of viability there is need to expand it’s services to benefit all the member States.
Objective Use of IT to gain competitive advantage in the Centre and all contracting member States Maintain the existing IT infrastructure established in the Centre and all member countries. Provision of expertise advice on the latest technological aspects in the field of IT to Centre and all the contracting member States. Training all the IT support staff in contracting member States to sustain efficiency Establishments of new partners to offer Global IT training.  Advancing the skills of existing staff by offering industry based certifications and acquiring specialized staff. Establishing an enterprise Network in the Centre and contracting member States to enable dissemination of data and information. Enhancing the existing Internet connection in the Centre to embrace the full use of e-commerce. Marketing of the IT services.  
Justification For the last one year of the existence of IT within the Centre, it has fully demonstrated its viability.  The number of Corporate participants who have attended our IT training programs and the number of students undertaking the Diploma Course has proved this.  The IT Section has so far trained over 2,000 participants in various courses (March, 2001 to March 2005) most of the participants have send back encouraging feedback like improved efficiency at work, got employed, etc.   In this regard there’s a need to absorb the IT section to the Centre so that the benefits exhibited could be extended to contracting member States and new services launched in the section.   The Section has been working with an independent budget and still making some profit.
Targets-Beneficiaries Since it’s inception the host Nation has enjoyed the benefits of IT.  It’s in this regard that member countries are our target beneficiaries in our business plan.   The member countries will benefit by: Upgrading of skills of IT support staff in their countries through training of new technologies. Provision of advice on the use of IT, acquisition of software and hardware. Maintenance of IT equipment in their department Training of end users in modern applications of IT. Maintenance of the existing Networks and improvement of the same. The Centre will benefit from the profit, which results from training and consultancy services.
Inputs Requests to assess the needs of IT in the member States Necessary software and hardware e.g. laptops.  
Outputs Efficient working environment for the member States Experts in support of IT equipment in the member States. More revenue generated to the Centre.
Evaluation Satisfaction of member countries, Satisfaction of all course participants, and realization of increased income to the Centre.
Budget Being an independent project, much of the initial funding is expected to be generated internally and also by member states requesting for the services.  A budget of US$ 300,000 will be required for the plan period
Risks Availability of funds Skilled Manpower

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